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TBC 5.20 Locking Up

  • 1.  TBC 5.20 Locking Up

    Posted 12-06-2019 12:27
      |   view attached

    I'm having issues with TBC locking up while joining lines.  I get the attached error message and then it usually locks up.  Sometimes I am able to save my work before this happens and if I'm able to save it, I sometimes can open another Plan view window.  If I get this far I can usually work for a little while longer.  Every time it has happened while joining lines.

     

    When locked, I can check on the TBC process in windows process screen and the ram usage is constant and not changing.  The only way to close down is to end the process. 

     

    Today I've been averaging about 5 or 6 lockups per hour which is really cutting into my productivity.  Any help would be appreciated.  

    Attachment(s)

    zip
    BC Error Message.txt.zip   5 KB 1 version


  • 2.  Re: TBC 5.20 Locking Up

    Posted 12-06-2019 12:37

    Whenever you get an exception you should save your work, exit and restart TBC.  IF you have something that is reproducible, please attach the file and the exact steps to reproduce.  You may also wish to record your session and send us the video.

     

    This error is happening within the graphics tool that we use.   Please download the latest graphics driver for your video card and restart your computer.  If it happens after that then send us the file and we can try it here.

     

    tim



  • 3.  Re: TBC 5.20 Locking Up

    Posted 12-06-2019 13:15

    thanks.  I'll try this and let you know.