Trimble Business Center

I am a Survey Manager for a large national contractor. We purchased 5 brand new TSC7 collectors with Access and SCS900 along with mobile data plans for our newest project. This is a very large bridge project over water. Unfortunately, we have had one of collectors go into the bay and it is unrecoverable. We will be replacing this with a new collector. My question is about the software licenses. It is my understanding that the licenses are directly linked to the S/N of each machine. Is there any reason the license cannot be cancelled on the old collector and transferred to the new one when purchased? Once transferred, we would download on the new and move on. I cannot fathom having to pay for this again simply because we do not have the lost collector in hand. Anyone have any thoughts or experience with anything like this? Thanks.

------------------------------
Sean McCarthy
------------------------------

Sean, I just transferred three licenses from old collectors to new. The dealer relinquishes the license from the wet serial number and reassigns to the new. It can take a few hours to a day depending on the Trimble response. The process is done through Trimble Installation Manager. If you open TAM you will see a tab that I think says relinquish.

Good Luck!
Tom

------------------------------
Thomas Mauriello
------------------------------

Original Message:
Sent: 05-05-2021 08:38
From: Sean McCarthy
Subject: TSC7 Replacment

I am a Survey Manager for a large national contractor. We purchased 5 brand new TSC7 collectors with Access and SCS900 along with mobile data plans for our newest project. This is a very large bridge project over water. Unfortunately, we have had one of collectors go into the bay and it is unrecoverable. We will be replacing this with a new collector. My question is about the software licenses. It is my understanding that the licenses are directly linked to the S/N of each machine. Is there any reason the license cannot be cancelled on the old collector and transferred to the new one when purchased? Once transferred, we would download on the new and move on. I cannot fathom having to pay for this again simply because we do not have the lost collector in hand. Anyone have any thoughts or experience with anything like this? Thanks.

------------------------------
Sean McCarthy
------------------------------

I should have included in original question, but I am being told we must have the old collector in hand in order to transfer. So since it's at the bottom of the drink, my rep is telling me we have to purchase all again. If we dive down and find it, then they can transfer. The likelihood of that is pretty minimal. Just doesn't sit right with me. We're talking 12K difference.

------------------------------
Sean McCarthy
------------------------------

Original Message:
Sent: 05-05-2021 09:23
From: Thomas Mauriello
Subject: TSC7 Replacment

Sean, I just transferred three licenses from old collectors to new. The dealer relinquishes the license from the wet serial number and reassigns to the new. It can take a few hours to a day depending on the Trimble response. The process is done through Trimble Installation Manager. If you open TAM you will see a tab that I think says relinquish.

Good Luck!
Tom

------------------------------
Thomas Mauriello

Original Message:
Sent: 05-05-2021 08:38
From: Sean McCarthy
Subject: TSC7 Replacment

I am a Survey Manager for a large national contractor. We purchased 5 brand new TSC7 collectors with Access and SCS900 along with mobile data plans for our newest project. This is a very large bridge project over water. Unfortunately, we have had one of collectors go into the bay and it is unrecoverable. We will be replacing this with a new collector. My question is about the software licenses. It is my understanding that the licenses are directly linked to the S/N of each machine. Is there any reason the license cannot be cancelled on the old collector and transferred to the new one when purchased? Once transferred, we would download on the new and move on. I cannot fathom having to pay for this again simply because we do not have the lost collector in hand. Anyone have any thoughts or experience with anything like this? Thanks.

------------------------------
Sean McCarthy
------------------------------

I would think a Trimble Regional Manager could override with some type of affidavit. I didn't think about that.

------------------------------
Thomas Mauriello
------------------------------

Original Message:
Sent: 05-05-2021 09:33
From: Sean McCarthy
Subject: TSC7 Replacment

I should have included in original question, but I am being told we must have the old collector in hand in order to transfer. So since it's at the bottom of the drink, my rep is telling me we have to purchase all again. If we dive down and find it, then they can transfer. The likelihood of that is pretty minimal. Just doesn't sit right with me. We're talking 12K difference.

------------------------------
Sean McCarthy

Original Message:
Sent: 05-05-2021 09:23
From: Thomas Mauriello
Subject: TSC7 Replacment

Sean, I just transferred three licenses from old collectors to new. The dealer relinquishes the license from the wet serial number and reassigns to the new. It can take a few hours to a day depending on the Trimble response. The process is done through Trimble Installation Manager. If you open TAM you will see a tab that I think says relinquish.

Good Luck!
Tom

------------------------------
Thomas Mauriello

Original Message:
Sent: 05-05-2021 08:38
From: Sean McCarthy
Subject: TSC7 Replacment

I am a Survey Manager for a large national contractor. We purchased 5 brand new TSC7 collectors with Access and SCS900 along with mobile data plans for our newest project. This is a very large bridge project over water. Unfortunately, we have had one of collectors go into the bay and it is unrecoverable. We will be replacing this with a new collector. My question is about the software licenses. It is my understanding that the licenses are directly linked to the S/N of each machine. Is there any reason the license cannot be cancelled on the old collector and transferred to the new one when purchased? Once transferred, we would download on the new and move on. I cannot fathom having to pay for this again simply because we do not have the lost collector in hand. Anyone have any thoughts or experience with anything like this? Thanks.

------------------------------
Sean McCarthy
------------------------------

Hi Sean

For your dealer to transfer the license then they need to have the the old controller. However if the old controller is not avaialble or not usable then they can put in a request to Trimble Licensing to have them transfer the license. If your license is still under a Protection Plan then you should not have to pay for a new license.

Have you got your insurance company involved? Insurance report should satisfy your dealer and Trimble that this is genuine. Similarly if a controller is stolen then a Police and\or insurance report should be enough. 


------------------------------
James McWha
------------------------------

Original Message:
Sent: 05-05-2021 09:42
From: Thomas Mauriello
Subject: TSC7 Replacment

I would think a Trimble Regional Manager could override with some type of affidavit. I didn't think about that.

------------------------------
Thomas Mauriello

Original Message:
Sent: 05-05-2021 09:33
From: Sean McCarthy
Subject: TSC7 Replacment

I should have included in original question, but I am being told we must have the old collector in hand in order to transfer. So since it's at the bottom of the drink, my rep is telling me we have to purchase all again. If we dive down and find it, then they can transfer. The likelihood of that is pretty minimal. Just doesn't sit right with me. We're talking 12K difference.

------------------------------
Sean McCarthy

Original Message:
Sent: 05-05-2021 09:23
From: Thomas Mauriello
Subject: TSC7 Replacment

Sean, I just transferred three licenses from old collectors to new. The dealer relinquishes the license from the wet serial number and reassigns to the new. It can take a few hours to a day depending on the Trimble response. The process is done through Trimble Installation Manager. If you open TAM you will see a tab that I think says relinquish.

Good Luck!
Tom

------------------------------
Thomas Mauriello

Original Message:
Sent: 05-05-2021 08:38
From: Sean McCarthy
Subject: TSC7 Replacment

I am a Survey Manager for a large national contractor. We purchased 5 brand new TSC7 collectors with Access and SCS900 along with mobile data plans for our newest project. This is a very large bridge project over water. Unfortunately, we have had one of collectors go into the bay and it is unrecoverable. We will be replacing this with a new collector. My question is about the software licenses. It is my understanding that the licenses are directly linked to the S/N of each machine. Is there any reason the license cannot be cancelled on the old collector and transferred to the new one when purchased? Once transferred, we would download on the new and move on. I cannot fathom having to pay for this again simply because we do not have the lost collector in hand. Anyone have any thoughts or experience with anything like this? Thanks.

------------------------------
Sean McCarthy
------------------------------

Which country are you in that Access costs $12,000? In the US I think it's $2500 for a new license.

------------------------------
Robert Hoy
------------------------------

Original Message:
Sent: 05-05-2021 09:33
From: Sean McCarthy
Subject: TSC7 Replacment

I should have included in original question, but I am being told we must have the old collector in hand in order to transfer. So since it's at the bottom of the drink, my rep is telling me we have to purchase all again. If we dive down and find it, then they can transfer. The likelihood of that is pretty minimal. Just doesn't sit right with me. We're talking 12K difference.

------------------------------
Sean McCarthy

Original Message:
Sent: 05-05-2021 09:23
From: Thomas Mauriello
Subject: TSC7 Replacment

Sean, I just transferred three licenses from old collectors to new. The dealer relinquishes the license from the wet serial number and reassigns to the new. It can take a few hours to a day depending on the Trimble response. The process is done through Trimble Installation Manager. If you open TAM you will see a tab that I think says relinquish.

Good Luck!
Tom

------------------------------
Thomas Mauriello

Original Message:
Sent: 05-05-2021 08:38
From: Sean McCarthy
Subject: TSC7 Replacment

I am a Survey Manager for a large national contractor. We purchased 5 brand new TSC7 collectors with Access and SCS900 along with mobile data plans for our newest project. This is a very large bridge project over water. Unfortunately, we have had one of collectors go into the bay and it is unrecoverable. We will be replacing this with a new collector. My question is about the software licenses. It is my understanding that the licenses are directly linked to the S/N of each machine. Is there any reason the license cannot be cancelled on the old collector and transferred to the new one when purchased? Once transferred, we would download on the new and move on. I cannot fathom having to pay for this again simply because we do not have the lost collector in hand. Anyone have any thoughts or experience with anything like this? Thanks.

------------------------------
Sean McCarthy
------------------------------

I had a Business Center key stolen out of my truck, along with a  laptop.   Filed a police report and insurance report. Our dealer (Sitech Midwest Omaha) was able to get a replacement key.
Your dealer should help you with this,  that's their for

------------------------------
ron fucinaro
------------------------------

Original Message:
Sent: 05-05-2021 08:38
From: Sean McCarthy
Subject: TSC7 Replacment

I am a Survey Manager for a large national contractor. We purchased 5 brand new TSC7 collectors with Access and SCS900 along with mobile data plans for our newest project. This is a very large bridge project over water. Unfortunately, we have had one of collectors go into the bay and it is unrecoverable. We will be replacing this with a new collector. My question is about the software licenses. It is my understanding that the licenses are directly linked to the S/N of each machine. Is there any reason the license cannot be cancelled on the old collector and transferred to the new one when purchased? Once transferred, we would download on the new and move on. I cannot fathom having to pay for this again simply because we do not have the lost collector in hand. Anyone have any thoughts or experience with anything like this? Thanks.

------------------------------
Sean McCarthy
------------------------------

I had a TSC3 stolen out of a truck in AZ.  Bought a brand new TSC5 and our dealer was able to get Trimble to relinquish the license, flag the device as stolen, and put the license on our new collector.  I just had to provide a copy of the police report.  I work with Vectors out of Denver, great bunch of guys.  I would try calling someone else, or talk to a manager.

------------------------------
Bill Nemeth
------------------------------

Original Message:
Sent: 05-05-2021 08:38
From: Sean McCarthy
Subject: TSC7 Replacment

I am a Survey Manager for a large national contractor. We purchased 5 brand new TSC7 collectors with Access and SCS900 along with mobile data plans for our newest project. This is a very large bridge project over water. Unfortunately, we have had one of collectors go into the bay and it is unrecoverable. We will be replacing this with a new collector. My question is about the software licenses. It is my understanding that the licenses are directly linked to the S/N of each machine. Is there any reason the license cannot be cancelled on the old collector and transferred to the new one when purchased? Once transferred, we would download on the new and move on. I cannot fathom having to pay for this again simply because we do not have the lost collector in hand. Anyone have any thoughts or experience with anything like this? Thanks.

------------------------------
Sean McCarthy
------------------------------