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Incorrect username or password signing into TerreFlex on TDC600

  • 1.  Incorrect username or password signing into TerreFlex on TDC600

    Posted 08-16-2020 11:45

    I'm trying to sign into TerreFlex on my TDC600 and I keep getting the following message:

     

    "Incorrect username or password. Please try again."

     

    I've already tried every possible password so not sure what to do now. I don't see anyplace where we can 'reset' the password or 'request a new one'

     

    Thanks,

    Tony Wells



  • 2.  Re: Incorrect username or password signing into TerreFlex on TDC600

    Posted 08-17-2020 04:01

    HI Tony

     

    Depending on what cloud service you are using with Terraflex (Insphere or Connect) you can reset your login via the following URL's

     

     

     

    #terraflex #trimbleterraflex #login #loginissues



  • 3.  Re: Incorrect username or password signing into TerreFlex on TDC600

    Posted 08-19-2020 07:52

    Hi Tom,

     

    I'm using Trimble Connect. I don't have any problem logging in on my laptop. I can and it is fine. It's my TDC600 handheld unit that's not allowing me to log in. Even when I know I'm putting in the correct password, it keeps on giving me that same error message; "Incorrect username or password. Please try again."

     

    So, at this point in time I don't know what to do because I cannot seem to get my TDC600 to work anymore.

     

    Tony



  • 4.  Re: Incorrect username or password signing into TerreFlex on TDC600

    Posted 08-19-2020 08:24

    Hi Tony

     

    Have you uninstalled and reinstalled the Terraflex app?

    If you have not used this in a while downloading the latest version may resolve this easy enough

     

    After this we should get a support case going so it can be investigated more thoroughly and off community

    If you are a reseller then submit a case through the MTP portal to the MGIS team

     

    Otherwise contact your reseller and get them to investigate this - they will be your point of contact for sales and will have allocated you your Subscription so they will need to be in the loop 

    They'll need

    1. Your TID (email you use to log in)
    2. The log files from your TDC600
    3. You can grab these manually on the TDC600 through the file explorer
      • ..Main Storage\Terraflex
      • Grab the FieldApp.log & FieldAppLogs.zip


  • 5.  Re: Incorrect username or password signing into TerreFlex on TDC600

    Posted 08-23-2020 11:38

    Hi Tom,

     

    I did just uninstall and reinstall TerraFlex onto my TDC600. However, I'm getting the same error message.

     

    Let me ask.. is the web.connect.trimble log in the same as the TerraFlex log in info? I'm confused now because I can log into web.connect.trimble (on my laptop) but I'm now wondering if that is the same as logging into TerraFlex because that's the information I'm inputting there (but TerraFlex keeps giving me that error message).

     

    I did message and email Jon (my reseller) last week about this problem but until now he hasn't responded back.

     

    Thanks,

    Tony Wells



  • 6.  Re: Incorrect username or password signing into TerreFlex on TDC600

    Posted 08-24-2020 04:20

    Hi Tony - I'll reach out to you privately now to request some details

    I'll then get a support case set up with one of our team who will work through this for you

     

    For anyone viewing/monitoring this case I'll post the solution up after wards

     

    Tom