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Can TBC run with the new version of windows 10 version2004 yet is there a fix on the way

  • 1.  Can TBC run with the new version of windows 10 version2004 yet is there a fix on the way

    Posted 06-16-2020 14:05

    I have recently upgraded to windows ten from seven so this is the first install of the operating system and i have not been able to run TBC what so ever after contacting the local trimble provider i received the following response

     

    I’ve hard back from the TBC Product manager in Colorado. It appears that this is a new issue for TBC team, however your not alone. It appears this is a wide spread problem being reported globally.

     

    For the time being we do not see a fix for this in the next 24-48 hours as you are heading back to site tomorrow. If possible, it is recommended to have this computer rolled back to a clean Windows 10 Version 1909 with appropriate drivers.

     

    Does anyone have a work around yet as i can not roll back to previous version1990



  • 2.  Re: Can TBC run with the new version of windows 10 version2004 yet is there a fix on the way

    Posted 06-25-2020 16:45

    The only issue I am aware of with TBC and Windows 10 build 2004, is that you need to update your Sentinel Drivers to v8.11

    Sentinel LDK GUI Runtime Installer v8.11 can be downloaded from below link:
    https://supportportal.gemalto.com/csm/?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&id=kb_article_view&sysparm_rank=8&sysparm_tsqueryId=76829216db1990109cea983cca9619bd&sysparm_article=KB0018320

    You shouldn't need to downgrade to an older build of Windows 10. If you are having other issues then please provide more details.



  • 3.  Re: Can TBC run with the new version of windows 10 version2004 yet is there a fix on the way

    Posted 06-25-2020 17:07

    The above solution was identified by our team and sent out to Anthony yesterday, which he has confirmed has worked.

     

    For all clean installs on Windows 2004 machines, download the above drivers first, install them, THEN install TBC. This fixes the problem.