Hey Shane. I have brought this up with our local dealer a number of times over the last 3 years. I have just emailed them to see if they can give me a support case number. I know
@Alan Sharp who was and always is extremely helpful had a real good understanding of why this happening. I know he was talking with Trimble. I tracked down my old thread from 2019 which the response was as per below.
" This is I am told caused by a Graphics Glitch on the Hoops Graphic Library that we use in TBC to create the Graphics Views. I too have seen them, but not as much recently than as in historic times. It is a similar glitch that causes items that you select to be selected but not highlighted on screen - as you say the fix is to open a New Plan View and then you are goo to go until it happens again.
I am told that this Glitch can be more frequent if Hoops gets more clashes with your Graphics Drivers and this can be mitigated by some of the following
1) Make sure that your Graphics Card Drivers are 100% up to date
2 Make sure that your Windows installation is 100% up to date - and run Windows Update and take all updates rather than let your IS department control which updates you get - I know that at Trimble the IS department releases certain Windows updates only and you do not get full Windows Updates unless you do it manually for example
3) Make sure that your System is 100% up to date - take all BIOS and System Updates from your PC Provider eg Dell. and do that regularly.
Lastly use Support - Options - Advanced and try a different Graphics Display Driver if you are still having issues - mine defaults to DirectX 11 but you can override that and use DirectX 9 or Open GL or Open GL2 etc. and see if one of those approaches causes less glitches / no Glitches - this can be an effect of the age of your Laptop, the Graphics Card and Version and also the System of your PC that can cause Glitches - if you are fully up to date then you should see better performance."
I will reply with a case number when I get a email back from our dealer here in Aussie. Would be great if this could be elevated as its an ongoing issue that has been around for a long time.
Regards
Bevan
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Bevan Macdonald
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Original Message:
Sent: 08-03-2021 08:04
From: Shane Lyons
Subject: Thick lines AGAIN!
Hey Everyone,
Has anyone put in a support case with this issue? If so, can you please tell me who the dealer is that put the case in so that I can reach out to them and get a case number. I've approached the TBC team and this bug doesn't stand out so I'm not sure it's ever been logged with support and a case put in (doesn't mean it hasn't, but not something that they are currently aware of).
Let me know if anyone has logged this with their dealer and Trimble Support and we'll go from there.
Regards,
Shane Lyons
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Shane Lyons
Original Message:
Sent: 08-02-2021 16:53
From: Rob Davidson
Subject: Thick lines AGAIN!
Absolutely. Whenever I'm asked what I'd like to see done for future release, I state "UI Maintenance".
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Rob Davidson
Original Message:
Sent: 08-02-2021 16:15
From: steve schuler
Subject: Thick lines AGAIN!
Just another #beforenewfeatures item to add to ridiculously long list of things that should have been fixed long ago; and when added up, waste way more time than most new features save us.
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steve schuler
Original Message:
Sent: 07-19-2021 03:50
From: Alan Cliff
Subject: Thick lines AGAIN!
Please can some respond to this ongoing and now regular issue..... I now have another issue of white background appearing and the lines thickened.....
( and no i didn't change the background colour!)
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Alan Cliff
Alan
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