Trimble Business Center

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Hi Ken,

It might be a case of asking IT to put TBC 5.4 on for you.  Please let me know what size of point cloud you are seeing issues with and I'll check there are no issues with a cloud of a similar size my end.

Regards, Richard.

------------------------------
Richard Selby
------------------------------

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Thanks Richard. I'll try to prompt them but, as you know they have their own timetable for pushing software out!

------------------------------
Ken Bazley
------------------------------

Original Message:
Sent: 04-30-2021 02:33
From: Richard Selby
Subject: Export pointcloud to RCP crash problem

Hi Ken,

It might be a case of asking IT to put TBC 5.4 on for you.  Please let me know what size of point cloud you are seeing issues with and I'll check there are no issues with a cloud of a similar size my end.

Regards, Richard.

------------------------------
Richard Selby

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Had TBC 5.4 installed today and I'm afraid to say it still crashes when trying to export an RCP project. We're talking about a very small pointcloud here - only 3 scans - exported E57 is only 240mb

------------------------------
Ken Bazley
------------------------------

Original Message:
Sent: 05-05-2021 01:34
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Thanks Richard. I'll try to prompt them but, as you know they have their own timetable for pushing software out!

------------------------------
Ken Bazley

Original Message:
Sent: 04-30-2021 02:33
From: Richard Selby
Subject: Export pointcloud to RCP crash problem

Hi Ken,

It might be a case of asking IT to put TBC 5.4 on for you.  Please let me know what size of point cloud you are seeing issues with and I'll check there are no issues with a cloud of a similar size my end.

Regards, Richard.

------------------------------
Richard Selby

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Hey Ken, 

Can you provide the data that you're seeing this issue with? 

I'll see if I can reproduce on my end. 

Regards,

Shane Lyons

------------------------------
Shane Lyons
------------------------------

Original Message:
Sent: 05-12-2021 08:40
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Had TBC 5.4 installed today and I'm afraid to say it still crashes when trying to export an RCP project. We're talking about a very small pointcloud here - only 3 scans - exported E57 is only 240mb

------------------------------
Ken Bazley

Original Message:
Sent: 05-05-2021 01:34
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Thanks Richard. I'll try to prompt them but, as you know they have their own timetable for pushing software out!

------------------------------
Ken Bazley

Original Message:
Sent: 04-30-2021 02:33
From: Richard Selby
Subject: Export pointcloud to RCP crash problem

Hi Ken,

It might be a case of asking IT to put TBC 5.4 on for you.  Please let me know what size of point cloud you are seeing issues with and I'll check there are no issues with a cloud of a similar size my end.

Regards, Richard.

------------------------------
Richard Selby

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

i have been seeing this same issue for several months now. sometimes it will create a RCP but most of the time it will just stop creating the RCP as soon as i click convert to RCP. Was there ever a fix for this issue?

------------------------------
Dustin sirman
------------------------------

Original Message:
Sent: 05-12-2021 11:23
From: Shane Lyons
Subject: Export pointcloud to RCP crash problem

Hey Ken, 

Can you provide the data that you're seeing this issue with? 

I'll see if I can reproduce on my end. 

Regards,

Shane Lyons

------------------------------
Shane Lyons

Original Message:
Sent: 05-12-2021 08:40
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Had TBC 5.4 installed today and I'm afraid to say it still crashes when trying to export an RCP project. We're talking about a very small pointcloud here - only 3 scans - exported E57 is only 240mb

------------------------------
Ken Bazley

Original Message:
Sent: 05-05-2021 01:34
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Thanks Richard. I'll try to prompt them but, as you know they have their own timetable for pushing software out!

------------------------------
Ken Bazley

Original Message:
Sent: 04-30-2021 02:33
From: Richard Selby
Subject: Export pointcloud to RCP crash problem

Hi Ken,

It might be a case of asking IT to put TBC 5.4 on for you.  Please let me know what size of point cloud you are seeing issues with and I'll check there are no issues with a cloud of a similar size my end.

Regards, Richard.

------------------------------
Richard Selby

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Do you have Autodesk Recap Pro installed with a valid license?  It's needed to export the RCP format.

------------------------------
Robert Hoy
------------------------------

Original Message:
Sent: 05-12-2021 08:40
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Had TBC 5.4 installed today and I'm afraid to say it still crashes when trying to export an RCP project. We're talking about a very small pointcloud here - only 3 scans - exported E57 is only 240mb

------------------------------
Ken Bazley

Original Message:
Sent: 05-05-2021 01:34
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Thanks Richard. I'll try to prompt them but, as you know they have their own timetable for pushing software out!

------------------------------
Ken Bazley

Original Message:
Sent: 04-30-2021 02:33
From: Richard Selby
Subject: Export pointcloud to RCP crash problem

Hi Ken,

It might be a case of asking IT to put TBC 5.4 on for you.  Please let me know what size of point cloud you are seeing issues with and I'll check there are no issues with a cloud of a similar size my end.

Regards, Richard.

------------------------------
Richard Selby

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Yes. All software we use is fully licensed.

------------------------------
Ken Bazley
------------------------------

Original Message:
Sent: 08-30-2021 13:17
From: Robert Hoy
Subject: Export pointcloud to RCP crash problem

Do you have Autodesk Recap Pro installed with a valid license?  It's needed to export the RCP format.

------------------------------
Robert Hoy

Original Message:
Sent: 05-12-2021 08:40
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Had TBC 5.4 installed today and I'm afraid to say it still crashes when trying to export an RCP project. We're talking about a very small pointcloud here - only 3 scans - exported E57 is only 240mb

------------------------------
Ken Bazley

Original Message:
Sent: 05-05-2021 01:34
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Thanks Richard. I'll try to prompt them but, as you know they have their own timetable for pushing software out!

------------------------------
Ken Bazley

Original Message:
Sent: 04-30-2021 02:33
From: Richard Selby
Subject: Export pointcloud to RCP crash problem

Hi Ken,

It might be a case of asking IT to put TBC 5.4 on for you.  Please let me know what size of point cloud you are seeing issues with and I'll check there are no issues with a cloud of a similar size my end.

Regards, Richard.

------------------------------
Richard Selby

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

i have had this issue today as well

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders
------------------------------

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

I was having the same issue, and found that if work on my local C-Drive, then it works.

------------------------------
willie stoll
------------------------------

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

I haven't tried this export route for a while but I've always performed laser scan registrations and exports on the C drive so there's no network-related issues going on.

------------------------------
Ken Bazley
------------------------------

Original Message:
Sent: 11-18-2021 13:38
From: willie stoll
Subject: Export pointcloud to RCP crash problem

I was having the same issue, and found that if work on my local C-Drive, then it works.

------------------------------
willie stoll

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

I have been having the same crashing issue and I had been exporting to our server. Once I changed the export destination to my desktop, worked completely fine with no issue! Thank you.

------------------------------
Akos Seres
------------------------------

Original Message:
Sent: 11-18-2021 13:38
From: willie stoll
Subject: Export pointcloud to RCP crash problem

I was having the same issue, and found that if work on my local C-Drive, then it works.

------------------------------
willie stoll

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Original Message:
Sent: 5/6/2022 12:03:00 PM
From: Akos Seres
Subject: RE: Export pointcloud to RCP crash problem

I have been having the same crashing issue and I had been exporting to our server. Once I changed the export destination to my desktop, worked completely fine with no issue! Thank you.

------------------------------
Akos Seres
------------------------------

Original Message:
Sent: 11-18-2021 13:38
From: willie stoll
Subject: Export pointcloud to RCP crash problem

I was having the same issue, and found that if work on my local C-Drive, then it works.

------------------------------
willie stoll

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

It could be possible that if there's an interruption in the network connection to your server/network drive that TBC can't handle the interruption? Could be a more isolated user phenomenon than a universal problem? I'm sure Trimble testing writes to network drives.

------------------------------
Robert Hoy
------------------------------

Original Message:
Sent: 05-08-2022 07:46
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

Akos,

 

THANK YOU!!! That worked for me.  Seems like an obvious thing to try, but obviously it isn't obvious. �� 

 

Hello Trimble... You now have a known issue here.  RCP export fails when writing to a network drive.  Please fix!!!

 

Thanks,

Peter Seaders, PE/PLS

P.S. – Please use "Reply All" when appropriate to help keep people informed.

 

Original Message:
Sent: 5/6/2022 12:03:00 PM
From: Akos Seres
Subject: RE: Export pointcloud to RCP crash problem

I have been having the same crashing issue and I had been exporting to our server. Once I changed the export destination to my desktop, worked completely fine with no issue! Thank you.

------------------------------
Akos Seres

Original Message:
Sent: 11-18-2021 13:38
From: willie stoll
Subject: Export pointcloud to RCP crash problem

I was having the same issue, and found that if work on my local C-Drive, then it works.

------------------------------
willie stoll

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Original Message:
Sent: 5/8/2022 8:40:00 PM
From: Robert Hoy
Subject: RE: Export pointcloud to RCP crash problem

It could be possible that if there's an interruption in the network connection to your server/network drive that TBC can't handle the interruption? Could be a more isolated user phenomenon than a universal problem? I'm sure Trimble testing writes to network drives.

------------------------------
Robert Hoy
------------------------------

Original Message:
Sent: 05-08-2022 07:46
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

Akos,

 

THANK YOU!!! That worked for me.  Seems like an obvious thing to try, but obviously it isn't obvious. �� 

 

Hello Trimble... You now have a known issue here.  RCP export fails when writing to a network drive.  Please fix!!!

 

Thanks,

Peter Seaders, PE/PLS

P.S. – Please use "Reply All" when appropriate to help keep people informed.

 

Original Message:
Sent: 5/6/2022 12:03:00 PM
From: Akos Seres
Subject: RE: Export pointcloud to RCP crash problem

I have been having the same crashing issue and I had been exporting to our server. Once I changed the export destination to my desktop, worked completely fine with no issue! Thank you.

------------------------------
Akos Seres

Original Message:
Sent: 11-18-2021 13:38
From: willie stoll
Subject: Export pointcloud to RCP crash problem

I was having the same issue, and found that if work on my local C-Drive, then it works.

------------------------------
willie stoll

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

I'm having the same problem. I select the cloud to Export, pick my save location and pick RCP as the save format and the moment I press save the program crashes with no information as to why.  It hasn't corrupted my file thankfully. It's the only computer actively using the server (and there's not enough room on the desk top to try the round about method) so i don't think that that's the problem.
Unless someone knows another way to get point clouds out and into Revit which is the end goal.

------------------------------
Anna Teadtke
------------------------------

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

Original Message:
Sent: 6/1/2022 1:49:00 PM
From: Anna Teadtke
Subject: RE: Export pointcloud to RCP crash problem

I'm having the same problem. I select the cloud to Export, pick my save location and pick RCP as the save format and the moment I press save the program crashes with no information as to why.  It hasn't corrupted my file thankfully. It's the only computer actively using the server (and there's not enough room on the desk top to try the round about method) so i don't think that that's the problem.
Unless someone knows another way to get point clouds out and into Revit which is the end goal.

------------------------------
Anna Teadtke
------------------------------

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------

I think this is a memory problem. Crashed with 360 million points. Resampling and after  that operated with 240 million points.

------------------------------
Attila Tóth
------------------------------

Original Message:
Sent: 06-01-2022 12:21
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

You might try and external hard drive connected to your local machine, but I was never able to do an export to a network drive... It always crashed like you described.

Thanks,

Peter Seaders, PE/PLS

Original Message:
Sent: 6/1/2022 1:49:00 PM
From: Anna Teadtke
Subject: RE: Export pointcloud to RCP crash problem

I'm having the same problem. I select the cloud to Export, pick my save location and pick RCP as the save format and the moment I press save the program crashes with no information as to why.  It hasn't corrupted my file thankfully. It's the only computer actively using the server (and there's not enough room on the desk top to try the round about method) so i don't think that that's the problem.
Unless someone knows another way to get point clouds out and into Revit which is the end goal.

------------------------------
Anna Teadtke

Original Message:
Sent: 11-17-2021 01:39
From: Peter Seaders
Subject: Export pointcloud to RCP crash problem

We have been having this same issue for months... Super frustrating.  I tried Alan's solution, but that doesn't work for us.  This has been the same on multiple versions (including most recent 5.60).  no error logs created... just stops.  We have 2020 and 2022 Recap installed, licensed, etc.  I would really like to see a solution for this if anyone has one.

------------------------------
Peter Seaders

Original Message:
Sent: 09-16-2021 04:36
From: Alan Cliff
Subject: Export pointcloud to RCP crash problem

I may have found a solution, did you have only point clouds displayed and selected? i tried and had also got cad lines selected, I turn off everything but scan data, and it seems to have worked

------------------------------
Alan Cliff
Alan

Original Message:
Sent: 04-29-2021 04:53
From: Ken Bazley
Subject: Export pointcloud to RCP crash problem

Hello,

I'm having a problem exporting pointclouds from TBC (V5.32) to RCP format. I follow the instructions in the TBC help files and while they work perfectly for e57 format, whenever I try to export to RCP TBC crashes out after about 20 seconds. Then when I try to open and reload the project I get a warning that there is a 'lock' as it is still open somewhere (it isn't, I've checked in Windows Task Manager). Then sometimes when I open and reload I've lost my registration or sometimes even the entire pointcloud has gone missing and I have to start the project again. Now it's not too much of a problem exporting to e57 and indexing in ReCap (and I find this quicker than exporting to RCP project directly from Realworks, as I used to do from Faro Scene as well), but it is a NTH as occasionally it can save that extra step if I'm very busy.

------------------------------
Ken Bazley
------------------------------