Trimble Business Center

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

Discovered I was having the same exact issue with the same exact error the other day. Hopefully someone knows how to resolve. 

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

@Francisco Guerrero , @Ed Levandoski any luck getting this resolved? 

We updated to ver 2024.10. I no longer am getting the error however, now only the "Trimble Maps" logo comes up in the bottom left corner but the map itself never loads. 

Any help would be greatly appreciated.

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

NO, I havent reached out to my Trimble rep for my issues.  Im running 5.60.  

@Francisco Guerrero , @Ed Levandoski any luck getting this resolved? 

We updated to ver 2024.10. I no longer am getting the error however, now only the "Trimble Maps" logo comes up in the bottom left corner but the map itself never loads. 

Any help would be greatly appreciated.

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

I went through the old versions I have on my test machine, 5.6, 5.7, 5.8, 5.9, none of them work anymore. The first version the map starts to work again is 2023.10.

I vaguely recall having read at some point that they're going to lock out older versions, due to a change in the security protocol or something like that. It may have been in conjunction with Trimble Connect and a notice popping up in Connect Synch. I can't find it in the TBC release notes.

They do mention "Enhanced Background maps" in the 2023.10 release notes, but don't say explicitly that older TBC versions won't work anymore.

NO, I havent reached out to my Trimble rep for my issues.  Im running 5.60.  

@Francisco Guerrero , @Ed Levandoski any luck getting this resolved? 

We updated to ver 2024.10. I no longer am getting the error however, now only the "Trimble Maps" logo comes up in the bottom left corner but the map itself never loads. 

Any help would be greatly appreciated.

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

Tried again this morning. It reminded me of that sloth commercial but it did load the background map....... eventually. 

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

All,

This is probably a stupid question but can you confirm that you have a projected coordinate system and vertical datum set? If not, that would explain the maps not loading. Then again, it wouldn't give you a credentials warning but rather an extent warning. I have also seen the maps not load when you have a rogue point/line/entity way off in space at 0,0,0. Once that entity is removed, the map works again. Lastly, 5.60 is quite old. I would recommend being on at least 5.9x at this point in time. 

Tried again this morning. It reminded me of that sloth commercial but it did load the background map....... eventually. 

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

Can't blame him for still being on 5.6. He saved a 5-figure amount in software maintenance. And frankly, there hasn't been too much improvement in the core product when it comes to basic usability, GUI shortcomings, CAD, plotting, earthworks, corridor modelling, FXL editor, no Propeller imagery, still rudimentary cloud inspection, still rudimentary IFC creation/handling that would justify the amount of money that our company alone spend in the last couple of years. That's all left to third-party to pay for macros nowadays.

I personally could probably still do with 5.81 or even below myself. Only the undocumented plotting text as text into PDF in 2024.10 is really something that catches my attention. Besides that, I've got a 50+ item list with reported but unactioned bugs and shortcomings.

All,

This is probably a stupid question but can you confirm that you have a projected coordinate system and vertical datum set? If not, that would explain the maps not loading. Then again, it wouldn't give you a credentials warning but rather an extent warning. I have also seen the maps not load when you have a rogue point/line/entity way off in space at 0,0,0. Once that entity is removed, the map works again. Lastly, 5.60 is quite old. I would recommend being on at least 5.9x at this point in time. 

Tried again this morning. It reminded me of that sloth commercial but it did load the background map....... eventually. 

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

Can't blame him for still being on 5.6. He saved a 5-figure amount in software maintenance. And frankly, there hasn't been too much improvement in the core product when it comes to basic usability, GUI shortcomings, CAD, plotting, earthworks, corridor modelling, FXL editor, no Propeller imagery, still rudimentary cloud inspection, still rudimentary IFC creation/handling that would justify the amount of money that our company alone spend in the last couple of years. That's all left to third-party to pay for macros nowadays.

I personally could probably still do with 5.81 or even below myself. Only the undocumented plotting text as text into PDF in 2024.10 is really something that catches my attention. Besides that, I've got a 50+ item list with reported but unactioned bugs and shortcomings.

All,

This is probably a stupid question but can you confirm that you have a projected coordinate system and vertical datum set? If not, that would explain the maps not loading. Then again, it wouldn't give you a credentials warning but rather an extent warning. I have also seen the maps not load when you have a rogue point/line/entity way off in space at 0,0,0. Once that entity is removed, the map works again. Lastly, 5.60 is quite old. I would recommend being on at least 5.9x at this point in time. 

Tried again this morning. It reminded me of that sloth commercial but it did load the background map....... eventually. 

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

All,

This is probably a stupid question but can you confirm that you have a projected coordinate system and vertical datum set? If not, that would explain the maps not loading. Then again, it wouldn't give you a credentials warning but rather an extent warning. I have also seen the maps not load when you have a rogue point/line/entity way off in space at 0,0,0. Once that entity is removed, the map works again. Lastly, 5.60 is quite old. I would recommend being on at least 5.9x at this point in time. 

Tried again this morning. It reminded me of that sloth commercial but it did load the background map....... eventually. 

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window

I have been unable to open my background map in TBC.  I have my credentials signed in. Not sure what else i am missing.  Ideas?

  I have done my creds before, and background map opens just fine.  image below shows my warning window