This is exactly right. I see a lot of requests that could be easily handled by a quick email or phone call to the suppliers tech support.
I am a Trimble user because of the support and efficient response to bugs and requests. As an ANZ user, I find the fastest way to resolve issues is to go through the Trimble suppliers, if it is a simple fix they can usually resolve It or refer it to the area specialist at Trimble.
I have also dealt extensively with Leica and Topcon technical support and forums.
Original Message:
Sent: 08-04-2023 09:44
From: David Kosakowski
Subject: Désappointement
Hi Clayton and Marc,
I appreciate your feedback here and understand some of the frustration, but Community is not a Technical Support forum; it is a space for sharing questions and answers on functionality, workflows, and best practices.
As is stated in many places, Trimble dealers are the first line of support for technical issues. They are paid to add that value. Please let us know if this is not made clear when you purchase Trimble products and services from resellers. Thank you.
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David Kosakowski
Original Message:
Sent: 08-03-2023 09:01
From: Clayton Bradshaw
Subject: Désappointement
Hello Trimble Representatives,
Marc is not wrong. I use these threads and many other survey company threads to look for troubleshooting solutions. The other vendor websites, such as Agisoft, Autodesk and others, all have much higher rate of Software Company response frequency. Generally, I find that on this thread board the rate at with Trimble representatives get involved to help answer problems is much lower than other companies. This is just my opinion. We are a total Trimble company survey firm. Everything we own is yellow (Trimble) and it is all supported by all Trimble software. Trimble relies very heavily on their vendors technical support for their troubleshooting answers, as opposed to these threads. I often find that when I encounter issues and share with vendor support they haven't yet run into the issue and don't have a solution. Which then gets elevated to Trimble. Posting here on the thread boards has a better success rate because of the participants, but not because of Trimble representative responses.
Thank you for you considerations.
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Clayton Bradshaw
Original Message:
Sent: 08-02-2023 18:01
From: JinYoung Lee
Subject: Désappointement
Hello. I'm a TBC representative for a company that sells trimble equipment in Korea. This issue is solved by using the latest version of TBC. Which TBC version are you using?
I'm very sorry to hear that you're disappointed with the problem. If you have a little patience, I believe many people will help you.
Thank you.
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JinYoung Lee
Original Message:
Sent: 08-02-2023 17:47
From: Robert Hoy
Subject: Désappointement
Contact your Trimble vendor/dealer for technical support.
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Robert Hoy
Original Message:
Sent: 07-30-2023 05:23
From: Marc Braipson
Subject: Désappointement
Now Turing 53 yo with 27 years expérience in thé World, and heading a hydroélectrique Project down in Africa....still no one in Trimble's web sites, seems to consider my resquet on this TBC web site. Just to let you know, Leica wouldn't react like this.
Cheers