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Import .JXL file errors

  • 1.  Import .JXL file errors

    Posted 09-21-2024 08:59
      |   view attached

    Hello

    I am hoping someone can help me with this issue. I am working with the trial version of TBC and attempting to import a .JXL file. I have created the project and tried both the import option and drag and drop - both with the same results. (See the attachment for the error_

    I am new to this software, so it is possible I am doing something wrong, but I don't think so.

    Thanks

    Bob



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    Bob Mason
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  • 2.  RE: Import .JXL file errors

    Posted 09-21-2024 22:19

    Drag and drop should work.

    It doesn't matter if you use the latest TBC version. What matters is that you have the latest JXL/JOB importer installed. Even an old TBC can import the latest Access version with that.

    Either check inside TBC on the Tab "Support" -> "Check for Updates" that it doesn't show any office updates.

    Or just download the latest version from here https://help.trimblegeospatial.com/TrimbleAccess/latest/en/Downloads-software.htm under "Office Software Updates" and proactively install it.

    If it still fails, we can investigate further.



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    Ronny Schneider
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    Original Message


  • 3.  RE: Import .JXL file errors

    Posted 09-23-2024 06:13

    Morning

    I opened my version of TBC (See screenshot of version below) and tried both processes - Import and drag and drop - same error message. I did move the file, so it is also local, directly on my C: drive. I am going to try one more time with a fresh install and running the Office Cleanup Utility now.

    I appreciate the response.

    Thanks!!



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    Bob Mason
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    Original Message


  • 4.  RE: Import .JXL file errors

    Posted 09-23-2024 07:00

    Surprisingly the cleanup and reinstall worked. Data imported.

    Thanks for the input!!!

    Bob



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    Bob Mason
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    Original Message


  • 5.  RE: Import .JXL file errors

    Posted 09-22-2024 08:06

    First off sometimes trial don't have import tab. If you do have import tab then copy files whole folder to your c drive and work on job. Network sometimes will give you a error message. Trimble don't support network errors reason is because file path names are to long. And networks are all set up different. I work on my c drive then when complete with my point cloud I copy to network to finish my Basemap. I hope this helps you I cleared 13 errors my doing this and din't have to send surveyors back out in the field.



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    Nicolette Szymanski
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    Original Message


  • 6.  RE: Import .JXL file errors

    Posted 09-22-2024 15:03

    Network could be an issue, it shouldn't but is for TBC now and then. Usually a network path is shorter than a potential local folder somewhere in your "c:\users\20 character name\Documents" or the like. I can see the potential problem if it is a OneDrive, Dropbox, GoogleDrive etc. folder, since those services can put a lock on a file in the wrong moment. But normal local network drives or just a drive mapped to a folder on the C drive must work without excuse. It's unclear why TBC stumbles with those on occasion.

    On the previous job halve a dozen surveyors did work on a locally installed server for several years without an issue. Importing JOB/JXL from there and working with and saving TBC projects to it. For projects with point clouds we did copy them to a local folder but only due to speed/performance reasons. Only lately point clouds on network drives have become an issue, potentially emptying the project file.



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    Ronny Schneider
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    Original Message