Trimble Business Center

Hi, 

On of our users is getting the following error ("child process point cloud generation failed with exit code 3), which I think, is related to a failure to output a DSM model. 

We can output the DTM, however that isn't automatically extracting features well at all (so, obviously prefer to get the DSM output working again).

I realise this is light on detail, but will source further info when possible. Any comments in the interim would be appreciated.

Kind regards,

Julius

Hello Julius,

could you please contact imaging_support@trimble.com with your error? If possible, can you add to your email your zipped temp folder?

Here a description where you can find it and what content you can ZIP:

The temporary processing folder can be found on your computer at:

C:\Users\LOGIN-NAME\AppData\Local\Temp\uasbox

LOGIN-NAME is the name that you use to log in to your computer.

You will need to check this folder during your TBC Photogrammetry processing or when it crashes. As soon as you run another photogrammetric process, the folder will be overwritten, therefore try to get the content directly after your error or crash.

ZIP the complete [uasbox] folder and send it to the support group. They can contact you and help you with further steps.

Best regards,

Thomas

Hi Thomas,

I found this link and I am experiencing the same issue,  I will send an email with the error log, however, the process folder is 85GB.  I'd rather not go to that trouble if you already have a solution.   

regards,

Hans Rikson

hans.rikson@collierseng.com

Attachment(s)

UAS Flight Missioneb234434-7358-45cd-ba99-bd127cb3158b_Er...txt   186 B 1 version

Hi Julius, I think I am facing the same problem. Did they finally offer you a solution?

Thank you

Hey Carp, 

Nope, but we haven't had that issue since the 2024 release.  There was some discussion around DSM v DTM outputs in our office, but not sure on the outcome TBH.

Regards,

Julius

Hello carp and Julius,

I'm a little confused. If I understand the mails correctly the problem from Julius is solved, or isn't it?

And carp, did you follow my instructions send to Julius about contacting imaging_support@trimble.com with your error and adding to your email the zipped temp folder?

Let me know if I miss something.

Best regards,

Thomas

Hi Thomas, 

Mine is fine.

Regards,

Julius