Trimble Business Center

 View Only
Expand all | Collapse all

Plotting Issue

  • 1.  Plotting Issue

    Posted 07-26-2022 12:16
    Has anyone ever experience plotting a drawing using the Plotbox and generate a big sized pdf file and looked like this?




    I had this going in multiple project files already and I can't seem to figure out what's causing it. Tried to re-create the plotbox and turned on the background to white while plotting but doesn't work. 
    Thought maybe it's the 5.70 update since I experienced this issue after the update but some project files works okay and doesn't have the black rectangular shape in the corner. 
    Thought maybe it's the storm blocks in the projects, but this particular one I just plotted don't have any of our usual storm blocks in the file. Project clean-ups never fix it either.
    I am completely stuck on how to fix this issue. FYI, I also just ran the 5.70.1 patch and it still didn't fix it.

    ------------------------------
    Karen Anne De Guzman
    ------------------------------


  • 2.  RE: Plotting Issue

    Posted 07-26-2022 12:49
    Karen,

    Can you send me the vce with this issue, please?

    ------------------------------
    Charlie Sorg
    Product Owner
    Trimble Business Center, CIS
    ------------------------------



  • 3.  RE: Plotting Issue

    Posted 07-26-2022 13:57

    @Charlie Sorg
    See link below.

    FILE:

    CHS Social Service DTM-01.vce

     

    DIRRECT LINK:

    https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.myconnectedsite.com%2ffiles%2flmc%2fLMCPublic%2fMisc%2fCHSS%2fCHS%20Social%20Service%20DTM-01.vce&c=E,1,NC4atv3ZviG7WMGDSRAQy2CcXCg7dX_u08e-XXHP0-J168WUlYkdZuo_lVshBG-nuTVtMC7tw1D_Xwf7n2C23_3Qo7Uk4k7g1Pnh_WAhY_rlHApPBMfWOSDc8g,,&typo=0



    ------------------------------
    Karen Anne De Guzman
    ------------------------------



  • 4.  RE: Plotting Issue

    Posted 07-27-2022 14:22
    Hi Karen​​,

    The reason is the way TBC handles text. TBC is unable to plot text and hatching to PDF. It converts (explodes) text and hatch to thousands of lines. It is extremely inefficient.
    I believe it also applies to the lines with arcs, as those are curved in multiple segments.

    To test it, try to plot just one letter that takes the whole A3 page. PDF will be  in MBs, when it should be in kB.

    ------------------------------
    Marian
    ------------------------------



  • 5.  RE: Plotting Issue

    Posted 07-28-2022 06:28
    This ^

    ------------------------------
    Erik Petersen
    ------------------------------



  • 6.  RE: Plotting Issue

    Posted 07-29-2022 09:49
    Not sure if this is the case. I never had this issue before and not all project files are doing this. 
    So I have updated my Bluebeam version as well and plotted a completely empty drawing (all layers turned off except the plotbox) and even turned off the scale bar in the project settings and it still does it. This is a different project file as the one above, btw. 



    ------------------------------
    Karen Anne De Guzman
    ------------------------------



  • 7.  RE: Plotting Issue

    Posted 08-04-2022 05:18
    I've reported this months ago but Trimble hasn't fixed it yet for some reason (negligence? incompetence? maybe they just hate their customers?)
    I 100% agree it "may have something to do with hatches or text" but the fact is you can make a blank file and print it and it will give you a black square in the corner.
    For whatever reason, plotting an older vce often works fine.

    This is the info I sent our useless dealer:

    Can you reproduce this? I tried on two workstations with the latest TBC and it does this to me every time.
     
    Create empty TBC file (using the blank template)
    Optionally import some dxf linework or a jxl that doesn't contain scan data
    Hit print. Send to printer or pdf.
    Works as expected – you should see gridlines and a scale bar plus whatever was imported
     
    Import an LAZ or JXL containing a scan
    Optionally delete it again
    Printing to pdf now takes 100x longer, the pdf file contains massive amount of garbage black lines for some reason
     
    I've attached a tiny laz file that works to reproduce the issue for me
    I think this might be a known issue on Trimble's end as it seems very familiar. Maybe it occurred on some older version of TBC as well.
     
    I've only tested this with pdfs but I assume printing to any device will have this issue. I tried several "pdf printers"  (bluebeam, foxit, Microsoft, cutepdf) and they all fail similarly.

    It looks like this:
    x


    The black square is composed of hundreds of black lines.

     

    If I open the pdf in an editor, it seems that they're actually black rectangle images TBC is placing around the other objects. Some are big, some very small. Too many to delete.

    2




    ------------------------------
    Lance Colton
    ------------------------------



  • 8.  RE: Plotting Issue

    Posted 08-04-2022 06:15
    The above info is wrong Karen, it's nothing to do with anything in our projects since it will still fail to plot properly on a new project with nothing in it, no gridlines or scale bar, etc.
    I've reported this issue on JUNE 19 and was promised that it would be fixed in the "next release". It wasn't.
    As a workaround, find an old vce that prints properly and work out of it for everything to do with reports. Always test the plot before spending time on a report. 
    I tried to post a longer reply but the board ate it. Maybe it will show up later.

    ------------------------------
    Lance Colton
    ------------------------------



  • 9.  RE: Plotting Issue

    Posted 08-04-2022 09:52
    Hi Lance,

    We are working on this issue. Our team is tasked with a great many things, some of which are investigating bugs and how to fix them. I understand that bug fixes are seldom fast enough in terms of the fast-paced life in the construction world, I spent the majority of my career in surveying and large earthmoving operations. It's a hair-on-fire world and I certainly can understand the pressure everyone in the construction world is under. For that, I am sorry we haven't solved this issue for you just yet.

    To give some clarity, the time to get to a solved bug is often a combination of several matters such as staff bandwidth, coordinating with third-party services we use within our software, and the sheer volume of reported bugs - there's never a lull in those for software in general.

    That being said, thank you for your patience and please take to heart that myself and the entire TBC team is working diligently to solve not only issues like these, but the 60 or so we solved in 2 months time for our last patch 5.70.1.

    As soon as I have more information on this particular issue from my engineering staff, I will update the thread.

    Thanks again,

    ------------------------------
    Charlie Sorg
    Product Owner
    Trimble Business Center, CIS
    ------------------------------



  • 10.  RE: Plotting Issue

    Posted 08-05-2022 02:22
    Thanks for the reply, Charlie. I get really frustrated with this type of bug because I used to work as a software developer, and I strongly believe this type of issue and a few of the other bugs are preventable with automated regression testing. 
    I'd cut you guys more slack, but Trimble is now a 17-billion-dollar company. Surely you guys can find some way to increase your IT budget to improve the quality of the software? It sure would be nice to focus on enhancements more than bugs. I don't dare request any new features given the current state of TBC.  The variety of recent bugs has ensured that most of your users are going to be negatively affected. The snaps were really bad before - we had issues drafting linework and dimensioning for reports. Then the stockpiles not calculating and issues with plotting for months now. As a Trimble shareholder, you guys are scaring me. Your customers are staying late in the office to find workarounds, and they won't be happy. All that toxicity ends up directed somewhere. Please think about creating a bug tracker or enhancing the forums further. When I replied to my dealer's last email about this bug, I got back 2 out-of-office replies. I realize they're in a good position to assist with tech support, but we need better email support than that. Maybe you guys should invest in a standardized way of creating tickets directly with customers. You could still refer tickets back to dealers as appropriate. 
    As for the issue at hand here, if someone from the dev team has investigated it, perhaps they can come up with a better workaround or some insight on how to avoid the problem while we wait for a proper fix. Right now, I either avoid the problem by working out of a project that plots properly and constantly verify plotting works as I draft, or I can move the data from a broken project to one that works, or I can rotate the plan view and take a high-resolution screenshot and convert to pdf. This is all time-consuming and there are other drawbacks, so I hope your team can give us some other options if we need to wait a lot longer for a hotfix or the next release.

    ------------------------------
    Lance Colton
    ------------------------------



  • 11.  RE: Plotting Issue

    Posted 08-09-2022 18:35
    Hi @Charlie Sorg

    You mentioned 60 or so bugs fixed in 5.70.1. There are only 25 listed in 5.70.1 ReadMe file.
    Once the bug is discovered and reported, it creates a need for a work around. There are many of those workaround ​in my day to day with TBC. I'd love to know all of the bugs that have been fixed.
    To give you an example:

    Cut Fill map allows now to change Initial and Final surfaces after CFM was created. It wasn't always so. Still CFM for Projected Surfaces has Initial and Finals grayed out.
    This change was never documented in Release Notes or ReadMe.

    Using CAD -> Capture and a plot box with a rotation was generating georeferenced JPG and a KML where rotation was not applied. This bug was fixed.
    This change was never documented in Release Notes or ReadMe.

    ------------------------------
    Marian
    ------------------------------



  • 12.  RE: Plotting Issue

    Posted 09-06-2022 13:53
    I thought so. I feel a little better knowing it's not our files getting corrupted that's causing this issue but I do hope they solve this issue soon. Our work around it is plotting by plan sets. I have used it a lot back then so I am familiar on setting it up but for my colleagues that never done it before, it is definitely a learning curve for them to plot using this method.

    ------------------------------
    Karen Anne De Guzman
    ------------------------------