Hi Guy,
The service was reinstated last week. Apologies that I omitted to update that status.
The developer can see from the server logs that the processing service occasionally fails to accept a file and the system does not return any warning or error.
In these events they can also see that submitting the same file again a short time later works.
I do not have any better solution than to try resubmitting currently.
Regards
Chay
------------------------------
Chay Froggatt
------------------------------
Original Message:
Sent: 09-07-2021 08:49
From: GUY BIEN
Subject: Processing Services Upload not working
Chay,
I just retried sending a .t04 file to see if the service was working and have not received a reply email. Is the service still down?
------------------------------
GUY BIEN
Original Message:
Sent: 08-25-2021 13:43
From: Chay Froggatt
Subject: Processing Services Upload not working
Thank you Guy,
I can confirm the same and we have a developer looking into the updates required.
Regards
Chay
------------------------------
Chay Froggatt
Original Message:
Sent: 08-24-2021 17:34
From: GUY BIEN
Subject: Processing Services Upload not working
I am having a different type of problem with the service. I am not receiving a solution from submitted T04 files. They are small, 737kb and 1316kb. Once I change the Measure method, I am unable to go to the next screen to chose the solution processor. If I do not change the method, I can move on, but no solution returns from the OPUS processor. Any suggestions?
------------------------------
GUY BIEN
Original Message:
Sent: 08-23-2021 19:36
From: Chay Froggatt
Subject: Processing Services Upload not working
Hi Ben,
I believe I understand what causes the error for your file as you mentioned it is 41Mb.
cloud.api.trimble.com is rejecting the file due to a recently introduced 10Mb upload limit. We are investigating how to work past this file size limit.
Jason,
I'm still not clear on what is triggering the failure on your file. Your screenshot indicates it is not the same cause as for Ben.
I'll invite you to a Connect project so that you can more easily send the file through to me.
Regards
Chay
------------------------------
Chay Froggatt
Original Message:
Sent: 08-23-2021 15:30
From: ben lozolla
Subject: Processing Services Upload not working
This is the file that keeps giving me the error. I have tried old files that I have used in the past and processed thru the TBC service and get the same Failed message. I was able to process this thru the NGS OPUS website.
Edit: I cannot attach the file due to it being a .21o extension. File is 41mb , so I cant send thru email.
------------------------------
ben lozolla
Original Message:
Sent: 08-23-2021 15:01
From: Chay Froggatt
Subject: Processing Services Upload not working
Hi Jason,
I am able to upload T02 files to the GNSS processor and cannot reproduce the screenshot that you initially uploaded.
Are you having difficulty with all T02 files or just this one?
Can you send me the specific T02 file and the url of the GNSSprocessor page you are uploading it to and I can try both here.
Chay
------------------------------
Chay Froggatt
Original Message:
Sent: 08-23-2021 04:15
From: Jason Weiss
Subject: Processing Services Upload not working
Chay,
Does Trimble plan to have the GNSS processor fixed so that we can again upload TO2 files, or is this a deliberate change? We always have the ability to upload direct to an online processor like OPUS, but the feature in TBC is just so convenient when it works. Thanks for noticing the question and responding, I hope you are doing well.
Thanks,
Jason Weiss
------------------------------
Jason Weiss
Original Message:
Sent: 08-22-2021 14:07
From: Chay Froggatt
Subject: Processing Services Upload not working
The GNSS processor is successfully accepting T04 files currently.
If you are experiencing ongoing issues please submit the data files through your normal support channel.
Regards
Chay
------------------------------
Chay Froggatt
Original Message:
Sent: 08-19-2021 06:19
From: Jason Weiss
Subject: Processing Services Upload not working
Has anyone had the issue of the GNSS Processor upload portal not working? We are starting a new project and have a bunch of static files to upload, and this has been my go-to way of getting these into opus. It is not working for me today.

------------------------------
Jason Weiss
------------------------------