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Processing Services Upload not working

  • 1.  Processing Services Upload not working

    Posted 08-19-2021 06:19
    Has anyone had the issue of the GNSS Processor upload portal not working? We are starting a new project and have a bunch of static files to upload, and this has been my go-to way of getting these into opus.  It is not working for me today.



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    Jason Weiss
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  • 2.  RE: Processing Services Upload not working

    Posted 08-19-2021 13:59
    I came here looking to see if anyone else is having the same issue , a bit relieved but also dont know what to do. I tried processing thru NGS like I have from time to time , but file is too large.

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    ben lozolla
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  • 3.  RE: Processing Services Upload not working

    Posted 08-20-2021 07:32
    Unfortunately the Processor is still not working today. How long are your static sessions? Have you converted to RINEX prior to uploading to OPUS? Their max time is 48 hours of static. You could alternatively use Trimble RTX processor if your project parameters allow it.

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    Jason Weiss
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  • 4.  RE: Processing Services Upload not working

    Posted 08-20-2021 10:11
    Session is probably 4-6 hours , the file size is around 72Mb , nothing too outrageous. I always convert to Rinex prior due to the Spectra files coming out of the units as a 'G' file type. Im kind of suspecting its an OPUS issue as opposed to TBC , but havent looked into it that deep yet. I am going to try the files again shortly and see what happens , but as you have said its still down. I considered the TBC RTX processor but got shot down since my license is out of warranty!

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    ben lozolla
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  • 5.  RE: Processing Services Upload not working

    Posted 08-22-2021 14:07

    The GNSS processor is successfully accepting T04 files currently.

    If you are experiencing ongoing issues please submit the data files through your normal support channel.

    Regards
    Chay



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    Chay Froggatt
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  • 6.  RE: Processing Services Upload not working

    Posted 08-23-2021 04:16
    Chay,
     Does Trimble plan to have the GNSS processor fixed so that we can again upload TO2 files, or is this a deliberate change? We always have the ability to upload direct to an online processor like OPUS, but the feature in TBC is just so convenient when it works. Thanks for noticing the question and responding, I hope you are doing well.

    Thanks,
    Jason Weiss


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    Jason Weiss
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  • 7.  RE: Processing Services Upload not working

    Posted 08-23-2021 15:01

    Hi Jason,

    I am able to upload T02 files to the GNSS processor and cannot reproduce the screenshot that you initially uploaded.

    Are you having difficulty with all T02 files or just this one?

    Can you send me the specific T02 file and the url of the GNSSprocessor page you are uploading it to and I can try both here.


    Chay



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    Chay Froggatt
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  • 8.  RE: Processing Services Upload not working

    Posted 08-23-2021 15:31
      |   view attached

    This is the file that keeps giving me the error. I have tried old files that I have used in the past and processed thru the TBC service and get the same Failed message. I was able to process this thru the NGS OPUS website. 
    Edit: I cannot attach the file due to it being a .21o extension. File is 41mb , so I cant send thru email. 



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    ben lozolla
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  • 9.  RE: Processing Services Upload not working

    Posted 08-23-2021 19:36

    Hi Ben,

    I believe I understand what causes the error for your file as you mentioned it is 41Mb.
    cloud.api.trimble.com is rejecting the file due to a recently introduced 10Mb upload limit. We are investigating how to work past this file size limit.

    Jason,
    I'm still not clear on what is triggering the failure on your file. Your screenshot indicates it is not the same cause as for Ben.
    I'll invite you to a Connect project so that you can more easily send the file through to me.

    Regards
    Chay



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    Chay Froggatt
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  • 10.  RE: Processing Services Upload not working

    Posted 08-24-2021 17:35
    I am having a different type of problem with the service.   I am not receiving a solution from submitted T04 files.  They are small, 737kb and 1316kb.  Once I change the Measure method, I am unable to go to the next screen to chose the solution processor.  If I do not change the method, I can move on, but no solution returns from the OPUS processor.  Any suggestions?


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    GUY BIEN
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  • 11.  RE: Processing Services Upload not working

    Posted 08-25-2021 13:44

    Thank you Guy,
    I can confirm the same and we have a developer looking into the updates required.


    Regards
    Chay



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    Chay Froggatt
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  • 12.  RE: Processing Services Upload not working

    Posted 09-07-2021 08:49
    Chay,

    I just retried sending a .t04 file to see if the service was working and have not received a reply email.  Is the service still down?

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    GUY BIEN
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  • 13.  RE: Processing Services Upload not working

    Posted 09-07-2021 15:00
    Hi Guy,

    The service was reinstated last week. Apologies that I omitted to update that status.

    The developer can see from the server logs that the processing service occasionally fails to accept a file and the system does not return any warning or error.
    In these events they can also see that submitting the same file again a short time later works.
    I do not have any better solution than to try resubmitting currently.

    Regards
    Chay

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    Chay Froggatt
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  • 14.  RE: Processing Services Upload not working

    Posted 04-14-2022 06:45
    Hi Chay:

    I seem to be having problems with the gnss post processing software as well.

    The TO2 file gets rejected with an error message and T02 files I have previously processed get rejected as well.

    Mark

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    Mark Buckley
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  • 15.  RE: Processing Services Upload not working

    Posted 06-07-2022 17:35
    Hi all,
    I am having a similar issue processing a .T02 file. I can upload it correctly but upon submission of the request (last step), it gives me an unknown error and tells me the file is incompatible. I've done this procedure a few times with the same protocol and I never had an issue before now.
    Does anyone has a contact for technical help at Trimble?

    Thanks,
    Cyrielle

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    Cyrielle Laurent
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  • 16.  RE: Processing Services Upload not working

    Posted 05-30-2024 13:46

    Hi all,

    I have similar issue processing a .T02 file. While submitting the file I get unknown error as shown in the picture. I have two .T02 files of two consecutive days. I can process one file successfully. However, the second file keeps on giving error all the time I try to process. Is there a way to solve this? 

     



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    BIJAYLAXMI SAHOO
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