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Subscription License page getting stuck. Callback issue

  • 1.  Subscription License page getting stuck. Callback issue

    Posted 20 days ago

    While going to Subscription License page I am stucked with the following url, " https://license-manager.trimble.com/callback?code=us_b007451e2330498797d43b6c8de52a1c&state=ad4c73b1ee564bb6bf000c3238a8d6c7".

    Could Someone help to resolve it?



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    Aakash Anand
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  • 2.  RE: Subscription License page getting stuck. Callback issue

    Posted 19 days ago

    Aakash,

    I have seen this behavior before. I would ensure that your web browser is up-to-date via three dots in the top right, settings, and about. This goes for Google Chrome or Microsoft Edge. The next thing to try is to open a new private browser window and go to the same URL. The cookies/cache can sometimes cause this behavior so you either need to clear all cookies/cache or open a new private window. If you tap the three dots in the top right and choose "New InPrivate Window" (if MS Edge) or "New incognito window" (if Google Chrome). Lastly, instead of the full link that you pasted, try the root link which is https://license-manager.trimble.com. 



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    Zach Edwards
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    Original Message