Trimble Business Center

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut

What version did you update from?  Do you have rockpile commands or any third party TMLs?  You probably need to install the latest version of them as well.

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut

Martin,

I was working with another dealers customer last week with the same issue - and they also said that its running in the background despite not opening. I shall work with the Dev team to investigate 

Alan 

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut

Thanks Alan,

I lost plenty of time to get TBC working - without any success. I upgraded from Win 10 Pro to Win 11 Pro (24H2) OS with all possible updates applied, the same with Microsoft 365 package (Word/Excel/Microsoft Access/...), all drivers are up-to-date - nothing helped, TBC always delivers the same error message immediately after start and then closes, although the Task Manager tells me that it runs in the background.

When I run the Clean Up utility - it delivers some strange message:

I manually enabled full access for the file above for everyone and everything - no change. When I deleted the file, Clean Up delivers the same message for another file. Then, I tried to install ONLY Feature Definition Manager (FDM) - it means NO TBC and other utilities are installed (except Line Type Editor, Symbol Editor, Planning - which are inseparable parts of FDM installation) and when I start Line Type Editor/Symbol Editor/Planning - everything runs fine.

However, when I start FDM itself (when NO TBC and other utilities are installed), it crashes immediately:

+ a few additional error pages after the first one.

I installed the TBC on an old PC with Win 10 Pro - it works (however - I cannot use the old PC due to its low RAM/Storage memories).

I need to resolve the problem ASAP - thanks in advance.

Martin 

Martin,

I was working with another dealers customer last week with the same issue - and they also said that its running in the background despite not opening. I shall work with the Dev team to investigate 

Alan 

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut

Interestingly, I get the second error almost every time I try to start a new project using the "new default project" icon in the menu bar.  Just one of those things I now come to expect with TBC.

Thanks Alan,

I lost plenty of time to get TBC working - without any success. I upgraded from Win 10 Pro to Win 11 Pro (24H2) OS with all possible updates applied, the same with Microsoft 365 package (Word/Excel/Microsoft Access/...), all drivers are up-to-date - nothing helped, TBC always delivers the same error message immediately after start and then closes, although the Task Manager tells me that it runs in the background.

When I run the Clean Up utility - it delivers some strange message:

I manually enabled full access for the file above for everyone and everything - no change. When I deleted the file, Clean Up delivers the same message for another file. Then, I tried to install ONLY Feature Definition Manager (FDM) - it means NO TBC and other utilities are installed (except Line Type Editor, Symbol Editor, Planning - which are inseparable parts of FDM installation) and when I start Line Type Editor/Symbol Editor/Planning - everything runs fine.

However, when I start FDM itself (when NO TBC and other utilities are installed), it crashes immediately:

+ a few additional error pages after the first one.

I installed the TBC on an old PC with Win 10 Pro - it works (however - I cannot use the old PC due to its low RAM/Storage memories).

I need to resolve the problem ASAP - thanks in advance.

Martin 

Martin,

I was working with another dealers customer last week with the same issue - and they also said that its running in the background despite not opening. I shall work with the Dev team to investigate 

Alan 

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut

Interestingly, I get the second error almost every time I try to start a new project using the "new default project" icon in the menu bar.  Just one of those things I now come to expect with TBC.

Thanks Alan,

I lost plenty of time to get TBC working - without any success. I upgraded from Win 10 Pro to Win 11 Pro (24H2) OS with all possible updates applied, the same with Microsoft 365 package (Word/Excel/Microsoft Access/...), all drivers are up-to-date - nothing helped, TBC always delivers the same error message immediately after start and then closes, although the Task Manager tells me that it runs in the background.

When I run the Clean Up utility - it delivers some strange message:

I manually enabled full access for the file above for everyone and everything - no change. When I deleted the file, Clean Up delivers the same message for another file. Then, I tried to install ONLY Feature Definition Manager (FDM) - it means NO TBC and other utilities are installed (except Line Type Editor, Symbol Editor, Planning - which are inseparable parts of FDM installation) and when I start Line Type Editor/Symbol Editor/Planning - everything runs fine.

However, when I start FDM itself (when NO TBC and other utilities are installed), it crashes immediately:

+ a few additional error pages after the first one.

I installed the TBC on an old PC with Win 10 Pro - it works (however - I cannot use the old PC due to its low RAM/Storage memories).

I need to resolve the problem ASAP - thanks in advance.

Martin 

Martin,

I was working with another dealers customer last week with the same issue - and they also said that its running in the background despite not opening. I shall work with the Dev team to investigate 

Alan 

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut

I have been having very similar issues and it is causing LOTS of wasted down time. It seems to also be unpredictable as when it will work vs lock up.
Unfortunately i have lost files due to them getting corrupted through all this.

Any updates or patches yet?? Anyone in can directly talk with in the Dev team?

Interestingly, I get the second error almost every time I try to start a new project using the "new default project" icon in the menu bar.  Just one of those things I now come to expect with TBC.

Thanks Alan,

I lost plenty of time to get TBC working - without any success. I upgraded from Win 10 Pro to Win 11 Pro (24H2) OS with all possible updates applied, the same with Microsoft 365 package (Word/Excel/Microsoft Access/...), all drivers are up-to-date - nothing helped, TBC always delivers the same error message immediately after start and then closes, although the Task Manager tells me that it runs in the background.

When I run the Clean Up utility - it delivers some strange message:

I manually enabled full access for the file above for everyone and everything - no change. When I deleted the file, Clean Up delivers the same message for another file. Then, I tried to install ONLY Feature Definition Manager (FDM) - it means NO TBC and other utilities are installed (except Line Type Editor, Symbol Editor, Planning - which are inseparable parts of FDM installation) and when I start Line Type Editor/Symbol Editor/Planning - everything runs fine.

However, when I start FDM itself (when NO TBC and other utilities are installed), it crashes immediately:

+ a few additional error pages after the first one.

I installed the TBC on an old PC with Win 10 Pro - it works (however - I cannot use the old PC due to its low RAM/Storage memories).

I need to resolve the problem ASAP - thanks in advance.

Martin 

Martin,

I was working with another dealers customer last week with the same issue - and they also said that its running in the background despite not opening. I shall work with the Dev team to investigate 

Alan 

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut

Aaron

Please direct any instances of this issue to your Sitech dealer ASAP, with as much information as possible.( images/ windows details/TBC  version etc )

They can then send survey/construction support the details . we will link these case to a central internal ticket for the dev team to review.

It is being looked into 

Thanks

Alan 

I have been having very similar issues and it is causing LOTS of wasted down time. It seems to also be unpredictable as when it will work vs lock up.
Unfortunately i have lost files due to them getting corrupted through all this.

Any updates or patches yet?? Anyone in can directly talk with in the Dev team?

Interestingly, I get the second error almost every time I try to start a new project using the "new default project" icon in the menu bar.  Just one of those things I now come to expect with TBC.

Thanks Alan,

I lost plenty of time to get TBC working - without any success. I upgraded from Win 10 Pro to Win 11 Pro (24H2) OS with all possible updates applied, the same with Microsoft 365 package (Word/Excel/Microsoft Access/...), all drivers are up-to-date - nothing helped, TBC always delivers the same error message immediately after start and then closes, although the Task Manager tells me that it runs in the background.

When I run the Clean Up utility - it delivers some strange message:

I manually enabled full access for the file above for everyone and everything - no change. When I deleted the file, Clean Up delivers the same message for another file. Then, I tried to install ONLY Feature Definition Manager (FDM) - it means NO TBC and other utilities are installed (except Line Type Editor, Symbol Editor, Planning - which are inseparable parts of FDM installation) and when I start Line Type Editor/Symbol Editor/Planning - everything runs fine.

However, when I start FDM itself (when NO TBC and other utilities are installed), it crashes immediately:

+ a few additional error pages after the first one.

I installed the TBC on an old PC with Win 10 Pro - it works (however - I cannot use the old PC due to its low RAM/Storage memories).

I need to resolve the problem ASAP - thanks in advance.

Martin 

Martin,

I was working with another dealers customer last week with the same issue - and they also said that its running in the background despite not opening. I shall work with the Dev team to investigate 

Alan 

Hello,

I have a problem with TBC v2024.12 when I start the application.

Yesterday, everything was still OK. Today, when I switched my computer on, first - MS Office 365 was automatically updated

and then, when I started TBC v2024.12 I see the following:

And after clicking on OK, TBC shuts down (does not start, although - when I look in the Task Manager/Details tab, TBC is running):

I tried to repair the installation and restart my PC, then used latest Clean Up utility v24.10.0.0 with full cleaning option, reinstalled TBC and restarted PC, nothing helps, the problem remains the same.

Then, I downgraded the TBC to v2024.10 - nothing helps.

Could the problem be associated with MS OFFICE 365 update?

Could anybody advise me how to solve the problem ASAP?

Thanks in advance for any ideas!

Martin Kalafut