Sync Manager: ERROR Failure sending job to TBC System

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Sync Manager: ERROR Failure sending job to TBC System

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Andreas Eliseussen posted 09-15-2022 04:33

When hitting the "Import to Trimble Business Center" button, nothing happens. Has anyone had this issue?
The tracelog.txt contains this text:

TrimbleSyncManager.exe Error: 0 : 2022-09-15 13:11:10Z ERROR Failure sending job to TBC System.InvalidOperationException: Sequence contains more than one matching element
at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
at Bellbird.Jobs.JobReviewViewModel.DownloadFileInLocation(FileAttachment f, String projectDownloadPath, Boolean ignoreconfigcondition)
at Bellbird.Jobs.JobReviewViewModel.<DownloadReferencedFiles>d__175.MoveNext()

This started to happen after updating TSM, on all jobs.

Chay Froggatt posted 09-18-2022 15:20 Best Answer

Hello Andreas,

Apologies that you are running into these issues.
Could you raise this as a support case through your dealer as this will trigger various support processes.

The first three digits of the latest version is 1.5.1 and was released in July.

Did this start immediately on upgrade affecting all jobs and all projects?
Did you upgrade in July or more recently?

I am aware of an issue where if the fxl was selected to be sent to TBC the Import to TBC process would fail.
The workaround in this case is to deselect the fxl after selecting Import to TBC
The tracelog segment you flagged does not seem to show the same error. It would be useful to get this sent in via the support channel

Thanks and regards
Chay