Some customers are reporting issues where machines/ rovers are unable to connect to base stations. This behavior is not widespread to all regions. The engineering and operations teams are currently investigating.
Incident update - Sep 26, 2022 7 am MDT
The infrastructure upgrade activity is complete. WorksManager/ TCC slowness and/ or IBSS connection issues in the field should not occur. Thanks for your patience, and regret inconvenience.
Incident update - Sep 23, 2022
We are planning to do the infrastructure upgrade as part of a scheduled maintenance activity on Saturday, Sep 24th between 12 - 2 PM GMT. WorksManager/ TCC/ IBSS might not be functional during this period.
Incident update - Sep 22, 2022 8 AM MDT
We continue to experience very high loads at peak time, resulting in intermittent non availability of services including IBSS. We found the root cause, and implemented a few quick fixes during the week days (those that can be performed without a scheduled down time). However, they have not had the desired effect.
We have now planned for a major infrastructure upgrade over this weekend with a scheduled maintenance window. Regret inconvenience...
Incident update - Sep 13, 2022 12:30 AM MDT
We are making infra changes to accommodate higher loads, short term/ long term. We have given a fix to keep the load under check. We continue to monitor
Incident update - Sep 12, 2022 8:30 AM MDT
The service has become unreliable again. We observe a high load hitting the servers. We are working with the infrastructure team.
Incident update - Sep 10, 2022 10 PM MDT
We did a server restart activity during the weekend, and we are observing.
Incident update - Sep 8, 2022 10 AM MDT
The teams from both the field and the cloud side are investigating the issue to find the root cause.
Incident Start Time: Sep 7, 2022 6:00 AM MDT