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  • IBSS - Service Disruption

    By: Madhavan B Madhavan B , 4 days ago

    Dear WorksManager Users,

    Status: Completed

    Update - 2:35 PM UTC

    The IBSS service resuming normal operations at this time.

    Incident - 1:50 PM UTC

    We are observing an issue in IBSS V2 that is causing intermittent disconnections for clients and bases. Our team is actively investigating the matter.

    We will provide updates as more information becomes available.

    We apologize for any inconvenience this may cause and appreciate your continued patience.

  • Update on 'Self Invite’ Feature Unavailable

    By: Abitha Lakshmi Abitha Lakshmi , 4 days ago
    Dear Worksmanager Users,
    Please note the following update on the 'Self invite' feature unavailability.

    Issue & Impact : The "Self Invite" feature, which allows users to add themselves to a project, is currently non-functional for many projects.
     
    Reason for the Issue : This is also a result of the Connect integration. The Connect platform does not natively support the "self-invite" concept/workflow causing the feature to break during the integration process.
     
    Details of Partial Fix Implemented : The team has successfully restored this functionality for older projects.
    • Current Status : Self-invite is working for all projects created before the Pro launch (as an easy guideline, December 2025). These projects have been routed to the older system where the feature remains active.
    What’s Pending
    • New Projects : The issue remains unresolved for any new projects created post-Pro launch. The team is working to restore this capability for these newer projects.
     
    Workaround (Until Full Fix) : For new projects where self-invite is unavailable:
    • Peer Invitation : A user cannot invite themselves. Instead, an existing member of the project (e.g., the project creator or another project manager) must manually invite the user to the project.

  • Update on ‘Create Project’ Failures for Dealers

    By: Abitha Lakshmi Abitha Lakshmi , 4 days ago

    Dear WorksManager Users,

    Please note the following update regarding the ‘Create Project’ Failures for Dealers

    Issue & Impact : Dealers managing a large volume of customer accounts are currently unable to create new projects in Works Manager.
    • Scope : This issue specifically affects dealers who support more than 100 to 150 customer accounts. It is estimated to affect approximately 20 dealers globally.
    • Customer Impact : Standard customers who only have access to their own accounts should not be affected and should be able to create projects normally. If a customer reports this issue, it is considered an anomaly and should be raised as a specific support case.
     
    The reason for the issue stems from the recent integration with Connect.
    • Technical Root Cause : When a project is created in Works Manager, a corresponding project is created in Connect. Dealers often have "member" status in hundreds of different customer accounts. The Connect API currently cannot handle the load generated when a single user is associated with such a high volume of accounts (e.g., 200–400 accounts), causing the "create project" action to fail.
     
    Details of Partial Fix Implemented : The team has worked with the Trimble Connect team to implement initial optimizations.
    • Current Status : The system has been optimized to handle dealers with up to approximately 100–150 customer accounts. Dealers below this threshold should now be able to create projects without error.
     
    What’s Pending:
     
    Full API Fix : The Connect team is actively working on a solution to handle higher loads for dealers with >150 accounts. This fix is expected to take at least a couple of weeks.
     
    Workaround (Until Full Fix) : Until the API load issue is resolved, dealers exceeding the account limit have two options:
    • Customer Action : The customer can create the project themselves, after which the dealer can be added to it.
    • Dealer Action : Dealers can create alternate email IDs to split their load. For example, one alternate email can be created, added to the customer account, and used up until 100 such customer accounts, and a second email can be used for the next 100. This keeps the account association count below the failure threshold.

  • Scheduled maintenance activity on 15th FEB

    By: Madhavan B Madhavan B , 6 days ago

    Dear WorksManager Users,

    Please note that we have a scheduled maintenance activity taking place from Sun Feb 15, 2026 7:00 AM – 11:30 AM UTC

    During this period IBSS may experience brief service interruptions.

    No action is required on your part. Services will automatically resume once the maintenance is complete.

    Thank you for your cooperation.

  • Project Creation Constraint

    By: Madhavan B Madhavan B , 10 days ago

    Dear WorksManager Users,

    Update (09-02-26) - The issue affecting users associated with a large number of accounts while creating new projects has been resolved partially. Dealers/Customers having more licences (than 150+) may still encounter issues which we are working with the horizontal team

    (06-02-26) - Users who are associated with a large number of accounts may currently experience an issue when attempting to create new projects. 

    The root cause is identified and and the fix is in progress.

    We appreciate your patience and will provide updates as they become available.

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