Status: Resolved
Incident update: 11 July, 05:00 AM UTC
The issue has been resolved. Sorry for the inconvenience.
Incident update: 10 July, 01:20 PM UTC
The team has found the root cause. The machines to cloud authentication handshake is failing due to a certificate issue. The WorksManager, Trimble central cloud, and the machine teams are working together to fix this. ETA to fix: 12 PM UTC, July 12th
Dear WorksManager users,
Incident description: Map does not reflect the latest position/ design info. Instead, it continues to display older position/ design info, even when the actual position in the field changes. Similarly, the ‘last reported’ column in the project and account > devices page, and the ‘active design’ column in the project > devices page continue to show older values.
Note that this does not impact the data transfer functionality between the office and the field.
Cause: The position/ status feed coming from the machines to the cloud is impacted. The WorksManager and the machine control teams are analyzing the issue.
Incident reported: 10 July, 06:00 AM UTC